Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how refund and cancellation requests are handled for bookings, service transactions, and payments made through the Artistkar mobile application, operated by Cockatwo Private Limited.

Cancellation Policy

Users may cancel a booking or service request through the Artistkar app or by contacting our support team at the details provided below.

Cancellation requests will be considered if made before the artist has accepted and confirmed the booking. Once an artist has confirmed and is en route or has begun providing the service, cancellation may not be possible.

If a user cancels a confirmed booking without valid reason, a cancellation fee may apply depending on the proximity to the scheduled appointment time. The cancellation fee structure is communicated within the app at the time of booking.

Artists may also cancel bookings under exceptional circumstances. In such cases, the user will receive a full refund of any advance payment made.

Refund Policy

Since Artistkar facilitates real-time connections between users and independent artists/service professionals, refunds are handled on a case-by-case basis depending on the nature of the service and the stage of the booking.

Refunds may be considered under the following circumstances:

• Duplicate payment made by mistake
• Artist failed to show up for a confirmed booking
• Service was not delivered as described in the artist's profile or offer
• Booking was cancelled by the artist before the scheduled time
• Technical error during payment processing resulting in overcharge
• Exceptional cases where Cockatwo Private Limited determines a valid service issue

Refund requests must be submitted within 7 days of the service date along with relevant details and supporting evidence (screenshots, booking ID, etc.).

Non-Refundable Scenarios

• Services that have been fully rendered and completed
• Bookings cancelled by the user after the artist has confirmed and is en route
• Dissatisfaction with results where the service was performed as described
• No-show by the user at the agreed booking time and location
• Platform convenience fees and payment processing charges
• Wallet top-ups that have already been utilized for transactions

Refund Processing

If a refund is approved by Cockatwo Private Limited, the amount will be credited back within 5–7 business days. Refunds will be processed to the original payment method (UPI, bank account, or PhonePe wallet) or credited to the user's Artistkar in-app wallet, depending on the transaction type.

Dispute Resolution

In case of a dispute between a user and an artist regarding service quality or payment, Artistkar's support team will mediate and review the case. Both parties may be asked to provide evidence. The final decision rests with Cockatwo Private Limited and will be communicated within 10 business days.

Contact for Refunds & Cancellations

For cancellation or refund requests, please contact our support team at support@cockatwo.com or call us at +91 82090 29011.