Privacy Policy

Welcome to Artistkar! Artistkar is a brand of Cockatwo Private Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Artistkar mobile application available on iOS and Android.

1. Information We Collect

We collect information that you provide directly when you register, create a profile, book services, interact with artists, or use any feature within the Artistkar app. This may include:

• Name, email address, phone number, and profile photo
• Location data for discovering nearby artists and real-time service tracking
• Booking details, service preferences, and offer history
• Payment information processed securely via PhonePe payment gateway
• Videos, images, and content uploaded to artist portfolios
• Device information, app usage data, and Firebase push notification tokens

2. How We Use Collected Information

Cockatwo Private Limited uses your information for the following purposes:

• To facilitate artist discovery through location-based recommendations and AI-powered search
• To enable conversational booking, service management, and real-time tracking
• To process payments, manage wallet transactions, and handle earnings withdrawals
• To deliver push notifications about booking updates, messages, and community activity
• To personalize your feed, improve content recommendations, and enhance the user experience
• To ensure platform security through Firebase Auth, Google Sign-In, and RSA-encrypted API communications

3. How We Protect Your Information

We adopt industry-standard security practices to protect your data. All API communications are secured with RSA encryption. User authentication is handled through Firebase Auth with Google Sign-In integration. We implement automatic version checks, maintenance mode handling, and robust network resilience monitoring to ensure a secure and reliable experience.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. Your information may be shared only in the following scenarios:

• With artists/service professionals you book, limited to details necessary to fulfill the service
• With payment processors (PhonePe) to facilitate secure transactions
• With Firebase and Google services for authentication, analytics, and notifications
• When required by law or to protect the rights and safety of our users and platform

5. Data Retention

We retain your personal information for as long as your Artistkar account is active or as needed to provide services. Booking history, transaction records, and portfolio content are retained as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to access, update, or delete your personal information at any time through your Artistkar profile settings. You can manage notification preferences, control location sharing, and request account deletion. For any assistance, please contact our support team.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled on Artistkar, please contact us at:

Cockatwo Private Limited
Email: support@cockatwo.com
Phone: +91 82090 29011
Address: 502, Sunshine Aditya, Maharana Pratap Marg, Vaishali Nagar, Jaipur, Rajasthan, 302021 India